Support and help

FAQ

FAQ - orders and payments

You can buy all the products available on the webshop www.yasenka.hr by putting them in the cart and continuing to the checkout. Payment can be made by cash on delivery (package delivery), credit and debit cards or via PayPal.

2 - Do I have to register to make a purchase?

There are two options to buy. The first option is registration, during which you must fill out a form and receive a 10% discount on the total amount on the first purchase and the second option is to buy as a guest. When purchasing as a guest you do not need to fill out a registration form.

3- How to register?

You register by filling out the registration form after which you receive your username (usually the email you entered) and the password with which you log in to your account.

4 - Can I cancel the order or add items after creation?

If the package is not delivered to the courier service, the order can be canceled by phone or e-mail. Items cannot be added to the order later.

5 - How can I pay for the order?

Payment options are: credit or debit card, cash on delivery (upon delivery) or via PayPal.

6 - What does cash on delivery mean?

Cash on delivery is made upon delivery, put the products in the cart, create an order, click the cash on delivery option and pay for the package upon delivery to the courier.

7 - What cards do you receive?

Payment can be made by the following debit and credit cards: Visa, Visa Premium, Maestro, Mastercard and Diners

8 - Can I pay by card to the courier?

Cash on delivery is exclusively in cash.

9 - Can I pay for the order by card in installments?

You can pay if you are allowed to pay in installments by the bank.

Payment in installments is possible under the following conditions:

Diners – up to 6 installments

Master – up to 24 installments

Maestro, Visa and Visa Premium – up to 6 installments

10 - How can I use the discount code?

If you are entitled to a discount code or we have an active promotion with a code, enter the code on the billing page, under Do you have a coupon or code?

11 - Which delivery service delivers packages?

The delivery service is DPD. The advantages are the announcement of the arrival of the package, the possibility of personalizing the address and delivery date, and picking up the package at the nearest Pickup locations.

12 - Can I pick up the package at a pharmacy or factory in Vukovar?

Unfortunately not, pharmacies are separate facilities as long as the factory has no retail, for that reason you are not able to pick up packages at the listed locations.

13 - How long does it take to deliver the package?

Delivery is within 3-5 working days. In times of intensified promotional activities, the deadline may be extended.

14 - How much does delivery cost?

Delivery is free for all orders over €40 (HRK 301.38). For amounts under €40 (301.38 KN), delivery is charged at €3 (22.60 KN).

15 - What if the products came damaged?

You can report all complaints by phone or e-mail reklamacije@yasenka.hr, and we will replace the ordered products as soon as possible.

16 - Do you deliver outside of Croatia?

We deliver to the following countries: Austria, Bulgaria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Greece, Germany, Croatia, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

17 - How much does delivery outside Croatia cost?

I deliver within the EU, the tariff varies by zone:

– Croatia and Slovenia – delivery is charged €3, for orders over €40 delivery is free

– ZONE 1 (Austria, Czech Republic, France, Germany, Hungary, Poland, Slovakia) – delivery is charged €5, for orders over €75 delivery is free

– ZONE 2 (Belgium, Denmark, Estonia, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Spain, Sweden) – delivery is charged €10, for orders over €100 delivery is free

– ZONE 3 (Finland, Romania, Bulgaria, Greece) delivery is charged €20, for orders over €100 delivery is free

18 - How long does delivery outside Croatia take?

Delivery is within 5-10 days.

1 - What is collagen and should I take it?

Collagen is the most important protein in the human body and makes up as much as 20% of the total percentage of protein in the body, while in the skin this percentage rises to as much as 70%. Its main role is to build connective tissue and acts as an “adhesive” and holds together our cells, tissues and organs, giving them strength, shape and mechanical support.

Collagen intake is recommended because supplements stimulate cells that naturally slow down over the years to regain their activity and stimulate the production of new collagen, while by addition of high quality collagen peptides we provide skin cells with building blocks so that active cells can build new collagen fibers. This is supported by the fact that the absorption of collagen in the form of dietary supplements is 90%, while the absorption of collagen from food is only 27%.

2- When do I know it’s time to start consuming collagen and which collagen to choose to start with?

Dermatologists recommend starting with collagen replacement when the signs of aging are not yet visible. An earlier start guarantees better results and faster success. You choose collagen according to your skin type. Skinage collagen Advanced, which also contains the strongest natural antioxidant resveratrol, is the most common choice when starting skin care in order to reduce damage to collagen fibers, but also to compensate for the loss of the same.

3- From what year can I consume collagen?

The use of products that stimulate collagen synthesis is recommended after 25. years of age when collagen breakdown begins. After 25. We lose 1.5% of collagen a year, and unfortunately, when this process begins, it no longer stops, but the percentages that we lose grow every year, so we can start consuming before 25. years, for prevention or if there are specific skin problems in which collagen can be of great help.

4- What are all the types of collagen?

There are 16 different types of collagen in our body and each type has a different structure and function.

Most collagen in the body is type I, II, III or IV, in fact, about 90 percent of your collagen is type I.

It is the strongest type, because it is made of fibers densely folded together. It is a structural component of bones, skin, tendons, cartilage, teeth and other connective tissue and can stretch a lot without breaking.

Precisely, hydrolyzed fish collagen type I can be found in products from the Skinage line.

5 - How to choose the right collagen for me?

When buying collagen products, you need to pay attention to the composition, but also the manufacturer to make sure you buy a quality product that you know where it is produced, what controls it passes and that it contains clinical studies that you can trust. Yasenka Skinage line recommended by dermatologists and pharmacists, but also all those who choose proven pharmaceutical quality for the health and appearance of their skin, consists of Skinage collagen Advanceda recommended for starters, Skinage Collagen Prestige which contains a double dose of collagen and helps restore structure deep in the dermis and Skinage collagen Elegance for those struggling with acne, hyperpigmentation and gray and tired skin.

6 - What results can I expect from consumption and when it is best to consume collagen, is there a certain time of day that promotes the best absorption?

The high concentration of active ingredients made it possible to meet the collagen needs of connective tissue, muscles and tendons as well as subcutaneous tissue in order to obtain an effect on reducing wrinkles and increasing skin elasticity. We can thank collagen for connecting bones and joints, connecting our skin with the structures beneath it, wrapping muscles as well as the ability to retain water in tissues. Because of him, in our young days, our skin is tight, our joints are firm and our knees are not cracked.

There is no part of the day when you “have to” take collagen.
In order for our body to make the best use of collagen intake, it is recommended to take it for at least half an hour (ideally 2 hours) apart from meals, and whether it will be morning or evening depends on your pace, meal schedule and needs.

7 - What is the difference between skinning Collagena Prestige and skinning Collagena Elegance?

Skinage Collagen Prestige contains a double dose of collagen, as well as all B-complex vitamins, zinc and manganese, and helps restore structure deep in the dermis.
While for all those whose skin is problematic, whether they suffer from acne, hyperpigmentation or their skin looks gray and tired, comes Collagen Elegance which, in addition to collagen, hyaluronic acid, vitamins and minerals, also contains green tea extract, MSM and coenzyme Q10 which restore energy to the face. , stimulate microcirculation and, in addition to correcting wrinkles and restoring elasticity, also provide detoxification of the skin and enable it to shine again with a youthful glow.

8 - What collagen do you recommend for problem skin?

For those whose skin is problematic, whether they suffer from acne, hyperpigmentation or their skin looks gray and tired, Colinage Elegance skinning is recommended.

9 - Can pregnant and breastfeeding women consume collagen?

The safety aspect of taking collagen during pregnancy and breastfeeding is not questionable, we only do not recommend Skinage Collagen Advanced from the Skinage line due to the additional active ingredient resveratrol.

10 - How long do you recommend collagen consumption and should I take breaks?

It is important to develop a healthy habit and include collagen in your daily routine so that you do not skip your daily dose. The minimum consumption recommendation is 2-3 months, no breaks are required, but you can make it after the minimum recommendation if you wish.

11 - What is Hairboost?

Hair boost is a formula that specializes in hair. It contains hydrolyzed keratin that exclusively builds hair and nails, solves the problem of cracked ends, makes hair stronger, reduces hair loss and promotes its growth. It works from the root, nourishes it and provides building blocks for faster hair growth, young hair growth, and hair that grows has greater strength, volume and less breakage and loss.

12 - I have hair problems, is collagen or Hairboost a better choice?

Collagen will act primarily on the skin, while other active ingredients (vitamins B, MSM, zinc will affect hair growth). Using collagen will contribute to reduced hair loss and faster growth, but this effect requires a much longer effect than when targeted hair boost is used.

13 - What is the best product choice for hair loss?

The first recommendation is Hairboost, and if the hair loss is more and lasts longer, we definitely recommend collagen for daily consumption.

Can collagen be combined with Hairboost?

It can be combined and in fact we often recommend it.

14 - What is Omniflex flexvital for?

Omniflex flexvital is a liquid dietary supplement for joint pain and maintaining healthy cartilage and bone function. Strengthens joints, bones and other connective tissues, accelerates recovery from sports and other injuries, reduces the load on the joints and increases the natural production of collagen.

Relieves swelling of the joints and muscle spasms relieves inflammation in osteoporosis, arthrosis, arthritis and various other inflammatory diseases.

It contains a combination of active ingredients: collagen, glucosamine, chondroitin and hyaluronic acid.

15 - Who and when is Omniflex flexvital recommended?

– with athletes

– people who feel joint pain

– for fractures for faster healing

– at risk of osteoporosis or as an adjunct to medication for pre-existing disease

– people suffering from osteopenia

16 - Which is the better choice for joint problems Omniflex felxvital or Prestige / Elegance?

Collagen will act primarily on the skin, while Omniflex with its additional active ingredients glucosamine, chondroitin, manganese and hyaluronic acid targets normal connective tissue formation, maintenance of normal bones and collagen production for healthy cartilage function.

17 - How long can I drink Imuno Boost?

Imuno Boost is a dietary supplement with 7 vitamins, 7 minerals and 11 amino acids, is highly concentrated and is recommended when you feel out of energy or when you feel “something”, so that the disease does not progress or for faster recovery we recommend Imuno Boost. Since it is an “ambulance” for your immunity, it is recommended to consume it for 3-10 days.

We recommend Imuno Royal Jelly or Imuno Beta Glucan to strengthen immunity and maintain long-term immunity.

18 - How long can Imuno Beta Glucan be drunk and at what time of day is it best to consume it?

The recommendation is 2-3 months, followed by a break.

Immuno Beta Glucan is best consumed in the morning before a meal.