General terms of sale
In order to make a purchase through Yasenka’s webshop, registration is not required. If you do not want to enter the delivery address and payment information each time you make a purchase, a quick registration is recommended. It is enough to enter a valid e-mail address, personal data (name, surname, address, postal code, place, telephone number) and an arbitrary password with which to access the user account. It is recommended to use a combination of characters, ie uppercase and lowercase letters.
After entering this data, you complete the registration by clicking on the “Registration” field. Your account remains registered in the system and is accessed by entering your username and password on the “Login” page. All you need to do for each subsequent purchase is log in with your username and password.
In case you forgot your password, select “Lost your password?” On the same page. At this location you will leave your e-mail address with which you registered, and to which the system will automatically send you a link to reset your password. You can change it later in your account settings.
2. Placing an order
Goods are ordered via an electronic form. The webshop is always open for ordering and there are no opening hours for orders. Orders are processed on weekdays from 08:00 to 16:00. The customer needs to fill in a ‘Profile with basic data’ for payment and delivery of the desired products and will be notified by e-mail about the order.
Step 1: The shopping cart website lists the products that you added to the cart while viewing the page. If you want to remove a product from the cart, click on the ‘Remove from cart’ link to the right of the product. Click the ‘Continue until payment’ button to confirm your purchase.
Step 2: The customer concludes his order by entering all the required information (name, surname, address, telephone number, e-mail address) in the form on the website. Click the ‘Continue until payment’ button to complete the order.
Step 3: If the order is successfully completed, the customer will see the text ‘Thank you for your order’ on the website. In addition, the customer is informed that he will receive a message with the details of the order to the e-mail address he entered in the form.
Yasenka d.o.o. undertakes to deliver all ordered products that are in stock at the time of delivery. If Yasenka d.o.o. is not able to deliver any of the ordered products, will contact the buyer of the goods by phone or e-mail. All other ordered products will be delivered.
3. Prices and delivery
Prices are retail, expressed in Kuna, and include VAT. The product will be delivered within 10 days of receiving your order, if available. Delivery is charged according to the price list agreed with DPD and GLS delivery service. Shipping and packaging costs are charged separately and are visible on the invoice.
Delivery to other European Union countries is charged as “International delivery” and its price may change depending on the ordered products (product weight, product quantity, etc.). If the price changes, our sales agents will contact you and inform you about the new shipping costs. If you do not agree to the new shipping costs (if any) we will unfortunately not be able to deliver your order.
4. Payment method
I. Payment at once (cash on delivery)
II. Products on the website can be paid for with the following credit cards Mastercard, Visa, Diners, American Express and Maestro.
5. Online payment security statement
The CorvusPay system ensures the complete confidentiality of your card and personal data from the moment you enter it in the CorvusPay payment form. Payment information is transmitted encrypted from your web browser to the bank that issued your card. Our store never comes in contact with complete information about your payment card.
Also, data is inaccessible even to CorvusPay system employees. The isolated core independently transmits and manages sensitive data, keeping it completely secure.
The form for entering payment data is provided with the SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard.
CorvusPay meets all the requirements related to the security of online payments prescribed by leading card brands, ie operates in accordance with the standard – PCI DSS Level 1 – the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, your bank, in addition to the validity of the card itself, additionally confirms your identity with a token or password. Corvus Pay considers all information collected to be confidential and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely secure, and its privacy is guaranteed by state-of-the-art security mechanisms. Only the data necessary to perform the work in accordance with the prescribed demanding procedures for online payment are collected.
The security controls and operating procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and planned implementation of information security provisions, they permanently maintain and improve the level of system security by protecting your card data.
6. Withdrawal from the order
You have the right to cancel the order if you inform us, within 3 days, by phone at +38532445500 or by e-mail at email@example.com. If you have canceled your order when the package has already been sent, you are not obliged to pick it up.
7. Impossibility of delivery by the seller
In case of impossibility of delivery of the product by the seller due to the fact that the ordered product is not in stock or can no longer be ordered from the supplier, the seller will notify the buyer in writing who may cancel the order or possibly accept a new delivery deadline.
If the consumer decides to cancel the order, the seller will return the money paid to the buyer as soon as possible, and no later than 30 days after the delay, increased by the prescribed interest rate.
8. Impossibility of delivery by the seller in cases of action and high demand for the product
In the case of large promotions and special offers when there is a great demand for the product, the seller will notify the buyer in writing of the cancellation of the order and the impossibility of concluding a contract / final due to the impossibility of delivery of the product by the seller concluding a purchase.
These are cases in which the buyer made / handed over the order, but did not make the payment and did not confirm the purchase / conclusion of the contract by the seller, as well as in the case when the buyer chose to pay by card (payment will not be realized by us).
9. Termination of the contract
You can terminate the contract unilaterally within 14 days without giving a reason. You can terminate the contract unilaterally within 14 days without giving a reason. In order to be able to terminate this Agreement unilaterally, you must notify us of your decision to terminate the agreement unilaterally before the deadline by an unequivocal statement sent by mail or e-mail, stating your name, address, telephone number and / or e-mail address, and you can also use the FORM FOR UNILATERAL TERMINATION OF THE CONTRACT (Article 33 of the Consumer Protection Act). The 14-day period runs from the moment you receive the products along with the unilateral termination form.
You can also send the form electronically to our Customer Service at the e-mail address firstname.lastname@example.org.
If you unilaterally terminate this Agreement within a certain period, according to Art. 76 of the Consumer Protection Act, the trader is obliged, no later than 14 days from the date of receipt of written notice of termination, to return to the consumer the full amount paid by the consumer under the Agreement. The refund will be made in the same way as you made the payment. The second way is possible if it is mutually acceptable. You will not incur any additional costs in relation to the refund. We can only make a refund after the goods have been returned to us and after we have determined their condition. We do not accept redemption shipments.
The consumer has no right to terminate the contract if it is a sale of a product which, due to its nature, cannot be returned or is subject to rapid deterioration.
10. Product Return
You can return or send the return of the goods to the address: Yasenka d.o.o. (Customer Service Department), Dvanaest redarstvenika 2 / c, 32000 Vukovar, Croatia without undue delay, and no later than within 14 days from the day you sent us your decision to unilaterally terminate the contract.
In the event of termination of the contract, the consumer is obliged to return the product to the trader at his own expense (Article 48, paragraph 2, Consumer Protection Act). You are responsible for any impairment resulting from the handling of the goods, other than that necessary to determine the nature, characteristics and functionality of the goods.
Goods can be returned for a product that has not been used, and that it is packed with all parts and documentation (valid invoice as the only proof of purchase).
If you have a complaint regarding the delivered product, please contact us in writing at the e-mail address email@example.com. The buyer is obliged to keep the invoice.
We guarantee that the product used in accordance with the enclosed instructions will work properly. In case of defects, we undertake to replace the product within a reasonable time in accordance with the Law on Obligations.
You can send written complaints by mail or hand them in person to the address Yasenka d.o.o., Dvanaest redarstvenika 2 / c, 32000 Vukovar marked “ZA WEB SHOP” or to the e-mail address firstname.lastname@example.org.
Yasenka d.o.o. makes no warranties or guarantees as to the accuracy of the information, nor does it accept any damages or other liability for errors or omissions in the content of the published offer.
14. Use of the Product
Purchased products are used at your own risk and cannot be considered a substitute for medical or nutritional therapy.
15. Alternative resolution of consumer disputes
From 15. February throughout the European Union disputes related to online shopping you have the right and opportunity to resolve in just a few clicks on this site. The European Commission has designed a platform for such dispute resolution that is accessible to all citizens of the European Union.
The platform is intended for alternative (out-of-court) settlement of domestic and cross-border disputes arising from sales contracts or service contracts between traders established in the Republic of Croatia and consumers residing in the European Union (hereinafter: EU) in proceedings before alternative resolving consumer disputes (hereinafter: ARPS bodies) that are authorized to conduct conciliation or make a non-binding or binding decision on the dispute.
When consumers and traders lodge a complaint, the dispute resolution bodies will act as intermediaries between the two parties in order to resolve the problem.
Once an agreement is reached on who will resolve the dispute, the platform automatically forwards the dispute to that body, which is obliged to resolve the dispute completely over the Internet within 90 days.
An online platform for online alternative dispute resolution from 15. February 2016 as well as to all citizens of the European Union is available to you here.
Omission by Yasenka d.o.o. to exercise the rights or provisions of these terms and conditions shall not constitute a waiver thereof. If the competent court considers that a condition or claim is invalid, the parties agree that the court will endeavor to give the parties acceptable satisfaction in accordance with the provision, and the other provisions of the condition and claim will remain in force.